Effective Date: December 2024
Aviate Travels is committed to protecting your privacy and complying with international data protection standards.
Information We Collect
- Name, email, phone number
- Passport details
- Emergency contacts
- Dietary requirements
- Credit card information
- Bank account details
- Transaction history
- Billing addresses
- Booking history
- Destination preferences
- Hotel & flight choices
- Special requests
How We Use Your Information
- Processing travel bookings and reservations
- Communicating booking confirmations and updates
- Providing customer support and assistance
- Personalizing travel recommendations
- Complying with legal and regulatory requirements
- Improving our services and user experience
Data Sharing and Disclosure
We share your data with:
- • Airlines and Hotels: For booking confirmations and service delivery
- • Payment Processors: For secure transaction processing
- • Government Authorities: When required by law or for immigration purposes
- • Service Partners: Tour operators, ground transportation, and activity providers
Data Security
- • SSL encryption for all data transmission
- • Secure servers with regular security updates
- • Access controls and authentication systems
- • Regular security audits and monitoring
- • Staff training on data protection
- • Limited access on need-to-know basis
- • Regular backup and recovery procedures
- • Incident response protocols
Your Rights
Under applicable data protection laws, you have the right to:
- • Access your personal data
- • Correct inaccurate information
- • Request data deletion
- • Restrict processing
- • Data portability
- • Object to processing
- • Withdraw consent
- • Lodge complaints
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Booking Data: 7 years for tax and accounting purposes
- Marketing Communications: Until you unsubscribe
- Customer Support Records: 3 years for service improvement
- Payment Information: As required by financial regulations
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and login status
- Analyze website traffic and user behavior
- Personalize content and advertisements
- Provide social media features
You can control cookie settings through your browser preferences or our cookie consent tool.
International Data Transfers
As an international travel agency, we may transfer your data to countries outside Sri Lanka. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. For travel bookings involving minors, we collect information from parents or legal guardians.
Policy Updates
We may update this Privacy Policy periodically. Significant changes will be communicated via email or website notice. Continued use of our services constitutes acceptance of the updated policy.
Contact Our Privacy Team
For privacy-related questions or to exercise your rights:
Email: privacy@aviatetravels.com
Phone: +94 11 123 4567
Mail: Privacy Officer, Aviate Travels, Colombo, Sri Lanka
We will respond to your privacy requests within 30 days.
